imba FAQ

If you forget your imba password, visit the login page and select "Forgot your password?" Enter your registered email address. imba will send a password-reset link to that email. Click the link to open a reset form, then enter a new password. The reset link remains valid for a limited time; if it expires, request a new one by repeating the process. Ensure your registered email address remains current in your imba account settings so you can access password recovery when needed. If you cannot access your registered email, contact imba support and provide account details such as your username and the mobile number registered to your account. Support will verify your identity before assisting with account recovery.

During imba registration, you provide a username, email address, mobile number, and password. After registration, you must complete Know-Your-Customer (KYC) verification before withdrawing funds. KYC requires a valid identity document such as a national ID card, passport, or driver's license, plus a recent photo of yourself (selfie). imba uses this information to verify your age, identity, and residency. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, the verification process is the same. Once KYC is approved, your account is fully active and you can deposit, place bets, and request withdrawals. If your KYC submission is rejected, imba support will provide a reason and guidance on resubmission. Verification timelines depend on document clarity and the volume of submissions our verification team is processing.

imba collects personal data (name, email, mobile number, payment details, identity documents) to verify your account, process transactions, and comply with anti-money-laundering regulations. Your data is stored securely using industry-standard encryption. imba does not sell or trade your personal information to third parties. We share data only with authorised payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks such as mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals, and with compliance partners as required by law. All communication with imba servers is encrypted. You can request a copy of your personal data or request deletion of non-essential data by contacting imba support. For full details on data handling, retention, and your rights, review our privacy policy

imba accepts deposits through multiple payment methods, each with its own range and processing method. E-wallet deposits via mobile banking, local payment, online payment, and e-wallet are typically processed instantly. mobile banking and local payment transfers also settle immediately. Bank transfers to online payment, e-wallet, mobile banking, or local payment may require several minutes to several hours depending on the sending bank and time of day. imba does not charge a deposit fee; however, your bank or e-wallet provider may deduct fees for the transfer. Minimum and maximum account preferences vary by payment method; check the deposit page during checkout for exact ranges applicable to your chosen method. If you encounter a failed deposit, the funds are returned to your original payment method within 2–5 business days. Contact imba support with your transaction details if a refund is delayed.

To deposit via local payment, online payment, or e-wallet on imba, select your chosen e-wallet from the deposit page. imba redirects you to the payment provider's checkout. You authenticate with your e-wallet PIN or password, confirm the transaction amount, and complete the payment. Once approved, imba credits your account balance immediately. No additional imba verification is required for the deposit itself. However, your first withdrawal from imba must be approved after account and KYC review; this may take several business days depending on verification queue. If your e-wallet deposit fails, you will be returned to the imba deposit page and notified of the failure reason. Common reasons include insufficient balance, account limits, or device verification required by the e-wallet provider. Contact your e-wallet provider if the issue persists; contact imba support if you believe the transaction was charged despite failure.

RTP stands for Return to Player, a percentage that represents the average amount of wagered money a slot game returns to players over a large number of plays. For example, a game with an returns an average of 96 pence for every pound wagered, with the remaining non-specific info kept as the house edge. RTP is calculated over millions of spins in laboratory testing; individual sessions or days may vary significantly. imba slot games, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, display their RTP in the game rules or help section. Higher RTP does not guarantee a win; it is a long-term statistical measure. Slot outcomes are determined by a random number generator (RNG), meaning each spin is independent and unpredictable. No strategy or betting pattern can change the RTP or increase your chances of winning on any individual spin.

imba users earn loyalty points through deposits and play on live-dealer tables, sportsbook bets, and slot games. Points accumulate in your account and can be redeemed for bonus credits or other rewards. The imba loyalty programme has several tiers; as you earn more points, you progress to higher tiers with greater benefits such as faster point accumulation rates, exclusive table access, or dedicated support. Tier progression is automatic based on points earned within a defined time period. Points may expire if your account becomes inactive; check the loyalty section of your imba account for expiration dates specific to your tier. Loyalty rewards are non-transferable and subject to imba terms. If you have questions about your current tier status or reward redemption, contact imba support via the in-app messaging feature.

imba support is available through in-platform messaging if you are signed into your account. Select the help or support icon in your imba account and describe your issue. Support responses depend on ticket volume and ticket type; account-security concerns are prioritised. If you cannot sign into your account, use the contact form on this website to reach imba support. Provide your username or registered email, account registration details, and a clear description of your problem. imba support handles deposit delays, withdrawal issues, KYC verification questions, account restrictions, and technical errors. We do not offer real-time phone or chat support; all inquiries are reviewed during business hours and answered via in-app messaging or email. For urgent security issues such as suspected unauthorised access, note the timestamp and unusual activity details in your support message.