imba Terms of Use
We at imba set out the terms that apply when you open an account, deposit funds, place bets, and withdraw winnings on our platform. These terms govern your relationship with imba and explain our expectations regarding account verification, payment methods, dispute handling, and access restrictions. By using our service, you acknowledge that you have read, understood, and agree to comply with the conditions outlined below.
Our service is available only where local law permits. Users are responsible for verifying that their access and use of imba comply with the laws applicable in their own jurisdiction. We do not operate in territories where online wagering is prohibited, and we reserve the right to suspend or close accounts held by users in restricted regions.
These terms are not a legal contract in the traditional sense; they are a statement of our operational policy and your obligations as an account holder. We update these terms periodically to reflect changes in our platform, payment methods, or regulatory environment. Continued use of imba after updates constitutes acceptance of the revised terms.
Account opening and imba verification requirements
When you register with imba, you provide your full name, date of birth, email address, and phone number. We use this information to create your account and verify your identity before your first withdrawal. Our Know Your Customer (KYC) process requires you to submit a valid identity document—passport, national ID card, or driver's licence—and proof of address, such as a recent utility bill or bank statement.
Our imba deposit and withdrawal policy
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, and e-wallet accounts. Deposits are processed instantly; funds appear in your imba balance within seconds of authorization. We do not charge deposit fees. Your first withdrawal request triggers KYC review if you have not yet submitted documents. Once your identity is verified, subsequent withdrawals do not require additional verification, though we may request updated documentation if we detect suspicious activity or if regulatory requirements change.
We reserve the right to decline or reverse a withdrawal if we identify signs of fraud, money laundering, or breach of these terms. If your withdrawal is declined, we will notify you of the reason and advise you of your options. Funds withheld pending investigation remain in your imba account and are not forfeited.
Bonus terms on imba
From time to time, we offer welcome bonuses or promotional credits to new account holders. Any bonus offer comes with specific conditions: minimum deposit requirements, wagering multiples, game restrictions, and expiration dates. These conditions are displayed at the time of claiming. Bonuses cannot be withdrawn as cash; they can only be used to place bets. If you violate bonus terms—such as using multiple accounts or placing bets with prohibited strategies—we may forfeit the bonus and any winnings derived from it.
Our imba account security standards
You are responsible for keeping your password confidential and for all activity that occurs under your account, whether or not authorized by you. We offer two-factor authentication (2FA) as an optional security feature; we recommend enabling it if you hold a large balance. If you suspect unauthorized access, contact us immediately. We will freeze your account pending investigation. Once we verify that access was indeed unauthorized, we will restore your account to its pre-incident state if we can determine the exact balance and transaction history with certainty.
We at imba do not guarantee immunity from fraud or data breaches, but we maintain operational safeguards and follow standard industry security practices.
Betting rules and our imba dispute resolution process
Our sportsbook, live-dealer tables, and slot games operate under specific rules. On our sportsbook, we cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and other markets. Bets are settled according to official competition results; if a match is abandoned or postponed, we apply standard settlement rules (e.g., all-in bets void, bets on completed halves stand). Our live-dealer tables offer blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with dealers conducting games in English and Indonesian. Table rules are displayed before you join; you are responsible for understanding them.
Dispute resolution on imba
If you dispute a bet settlement, bonus forfeiture, or account closure, you may contact our support team via email or in-app chat. We investigate disputes and respond within five business days with our finding. If we uphold your dispute, we will credit your account. If we reject it, we will explain our reasoning. If you remain unsatisfied, you may escalate your dispute to our complaints officer, who will review the case independently. Escalations are handled within ten business days. We do not offer further appeal beyond that stage; our decision is final.
Account closure and imba termination rights
You may close your imba account at any time by requesting closure via our support team. We will process your request within two business days and return any remaining balance to your registered payment method. We may also close your account if we detect breach of these terms, suspicious activity, or use from a restricted jurisdiction. If we terminate your account, we will notify you and offer you a reasonable window to withdraw any remaining funds before your account is frozen.
- Jurisdiction notice: Our service is available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian cities may access imba only where online wagering is lawful under local and national regulation.
- Liability limitation: We do not guarantee uptime, accuracy of odds, or absence of technical errors. We are not liable for losses arising from your use of imba, including losses from bet settlement disputes, payment delays, or account security breaches.
- Data handling: Your personal data is processed according to our Privacy Policy. We use your data for account verification, payment processing, fraud prevention, and regulatory compliance. We do not sell your data to third parties.
Final terms on imba
These terms constitute the entire agreement between you and imba regarding your use of our platform. If any provision is found to be unenforceable, the remaining provisions remain in effect. We may update these terms at any time; continued use of imba after updates constitutes acceptance. We encourage you to review these terms periodically and to contact our support team if you have questions about how they apply to your account or use of our platform.