imba Privacy Policy

This page describes what we collect when you use imba and how we keep that data protected. Your account on imba requires personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We treat that information as confidential and share it only with processors and regulators as necessary.

Our commitment to privacy is straightforward: we collect only what we need, we store it securely, and we do not sell it. We respect your rights under applicable data-protection laws. If you have questions about how imba handles your data, or if you wish to access, correct, or delete your information, you can contact us at any time via our support channels.

These privacy practices apply to all users of imba, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. Our servers may sit outside your jurisdiction; data transfers are governed by this policy and applicable law. We update this policy periodically; your continued use of imba indicates your acceptance of any updates.

What data we collect on imba

When you register an account on imba, we collect your full name, email address, phone number, date of birth, and residential address. We use your email and phone to send you account notifications, promotional offers (which you may opt out of), and security alerts. We use your date of birth to confirm you meet any age requirements applicable in your jurisdiction.

Identity verification and imba KYC

Before you withdraw funds from imba, we require you to submit proof of identity (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or government letter dated within the past three months). We store these documents securely and use them only for identity verification and fraud prevention. We do not use them for marketing or any other purpose. Once verified, we retain these documents for the duration of your account and for a reasonable period after account closure for regulatory and dispute-resolution purposes.

Payment and transaction data on imba

We record every deposit and withdrawal you make on imba, including the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We also log your betting and gaming activity—which markets you view, which games you play, bet amounts, and outcomes. This data helps us detect fraud, comply with anti-money-laundering requirements, and improve your user experience on imba. We do not share this data with third parties except where required by law or court order.

Note: We may share transaction data with our payment processors and banks to complete your deposits and withdrawals. These processors are bound by confidentiality agreements and may not use your data for their own purposes.

Device and usage data on imba

When you use imba, we collect your IP address, browser type, operating system, and device identifiers. We use this information to detect account takeovers, prevent fraud, and understand how users interact with our platform. We also track which pages you visit, how long you stay, and which features you use. This usage data helps us improve imba and troubleshoot technical problems. We do not track your activity outside imba.

We at imba collect data only to serve your account, comply with law, and secure our platform. We do not build profiles for sale or use your data for purposes outside your control.

imba data philosophy

How we use and protect your data on imba

We use the data we collect to operate imba—to create and manage your account, process your bets and payouts, verify your identity, detect fraud, and respond to your support requests. We also use aggregated and anonymized data to improve our platform, market our services, and conduct research. None of this use involves selling your personal information or sharing it with advertisers.

Data security and imba infrastructure

We store your data on encrypted servers with restricted access. Your password is hashed and never stored in plain text. Your sensitive documents (identity and address proofs) are encrypted and accessible only to our compliance team. We do not make any guarantee of absolute security; however, we follow industry-standard practices including firewalls, intrusion detection, and regular security audits. If we detect a breach, we will notify you and any affected users promptly and provide guidance on steps to protect your account.

Third-party processors and imba data sharing

We work with payment processors, banks, and customer-support platforms to run imba. These third parties have access to limited data—only what they need to process your transaction or respond to your query. They are contractually required to keep your data confidential and to use it only on our behalf. We do not share your data with marketing partners, advertisers, or other services without your explicit consent.

Your rights regarding imba data

You have the right to access, correct, or delete your personal data held by imba. You may also request that we stop using your data for non-essential purposes (such as marketing emails). To exercise these rights, contact our support team. We will respond to your request within ten business days. If you close your account on imba, we will retain your transaction data for as long as required by law (typically five to seven years for anti-money-laundering compliance), but we will delete other personal information within thirty days unless we have a legal obligation to retain it.

Cookies: We use session cookies to keep you logged in to imba and analytical cookies to understand how users interact with our platform. You can disable cookies in your browser; however, some imba features may not work correctly without them.
International transfers: Your data may be stored or processed outside your home country. By using imba, you consent to such transfers. We apply the same level of protection to your data regardless of where it is stored.
Contact: If you have questions about our privacy practices on imba, or if you wish to make a request regarding your data, email our support team or use the contact form on our platform.

Our imba commitment to your privacy

We understand that privacy is fundamental to trust. We at imba do not monetize your personal data, and we will never sell your information to third parties. Our data practices are driven by necessity—we collect only what we need to operate our platform safely and comply with law. We regularly review our practices to ensure they remain aligned with evolving privacy standards and your expectations as a user of imba.